Jeffrey Mariano
Based in the US
Currently at Verizon

I design intelligent systems that connect people, workflows and AI.

I help organizations build AI that their teams and customers actually adopt, using behavioral design and rapid experiments shaped by years in retail, customer service, and health.

15+yrs

01

Designing products

Across retail, media, e-commerce, customer service and health.

15+teams

02

On one design system

Verizon's retail design system, shared across product teams.

2%→ daily

03

Adoption turnaround

A POS redesign that went from 2% adoption to voluntary daily use.

13agents

04

In one rep platform

A multi-agent platform for Verizon retail representatives.

Projects

Selected work

AI platforms, design systems and consumer products, designed so complex tools feel clear, useful and human.

AI Conversational Canvas

Verizon
Verizon
Case study coming soon

An AI platform that unifies every assisted customer service channel.

Design Systems

Verizon
Verizon

A retail design system scaled across 15+ teams at Verizon.

Health Intelligence

ViveBien

A WhatsApp-first AI health platform for the Hispanic community.

Brand System

Tinybeans
Tinybeans

A rebrand for a 20 million-family app, without breaking trust.

Experiments

Side projects

Where I test how people form trust with AI, outside of client work.

Narrative game · Prototype

Eli's Last Experiment

A boy built from the player's own words. An experiment in how people form trust and attachment with an AI character.

Experience

15+ years

In-house leadership at Fortune 50 scale, startup founding, and consumer brands.
VerizonAssociate Director, UXTelecom · Retail AI
ViveBien Health TechnologiesFounder & DesignerHealth tech
Tinybeans / Red TricycleArt DirectorFamily & consumer apps
New York Daily News / U.S. News & World ReportMedia
Quidsi / AmazonE-commerce
ShutterflyE-commerce
Etag TechnologiesTechnology

Open to new work

Let's talk.

Rolling out AI your teams and customers need to actually adopt? I'd be glad to help.

jmariano19@gmail.comLinkedIn ↗

Have a project in mind?